Privacy Policy

At Wine Tours in Style (“Wine Tours”, “we”, “us”, or “our”), a brand of Infinite Senses Ltd, a company registered in the United Kingdom, we are committed to safeguarding your personal information. This Privacy Policy explains what personal data we collect when you use our website (winetoursinstyle.com), our services and any associated digital platforms (collectively, the “Services”), why we collect it, and the rights you have over it.

Residents of the European Economic Area (EEA), the United Kingdom and Switzerland have specific rights under data protection law, described in Section 5.

We collect different types of information depending on how you interact with our Services.

A. Information You Provide Directly

• Identity Information: Name, surname, nationality, and passport details (for travel bookings).
• Contact Information: Email address, phone number, mailing address.
• Booking & Payment Information: Billing details, credit card/payment data (processed securely by our payment partners).
• Preferences & Travel Details: Food allergies, dietary restrictions, accessibility needs, and trip preferences.
• Communication Data: Messages you send to us via email, contact forms, or social media.

B. Information We Collect Automatically

When you visit our website, we collect some data automatically. Analytics data is only collected if you have given your consent through our cookie banner.

• Usage Data: Pages visited, time spent, interactions, and navigation behavior.
• Device Data: IP address, browser type, operating system, and device model.
• Location Data: Approximate geolocation based on IP address.

For more details on cookies and how to manage them, see Section 8 (Cookies & Tracking Technologies).

C. Information from Third Parties

We may receive data from third-party partners, such as:

• Travel Agents & Booking Platforms: If you book our tours through a third party.
• Analytics Providers: Services that help us understand how our website is used, where you have consented to this.

We process your personal data only for legitimate business purposes, including:

• To process bookings and payments (legal basis: contract execution).
• To provide customer support and respond to inquiries (legal basis: legitimate interest).
• To personalize your experience and tailor our Services to your preferences (legal basis: consent).
• To send booking confirmations, updates, and travel-related communications (legal basis: contract execution).
• To improve our website, services, and customer experience (legal basis: legitimate interest).
• For marketing purposes, such as sending promotional emails (legal basis: consent – you can opt out at any time).
• To comply with legal obligations, such as fraud prevention and tax compliance (legal basis: legal obligation).

We will never sell your personal information.

We may share your data in the following circumstances:

• With travel partners & service providers (e.g., hotels, wineries, transportation companies) to fulfill your bookings.
• With third-party vendors that help us operate our business, such as payment processors, IT service providers, and email marketing platforms.
• For legal & security reasons, if required by law, government authorities, or to enforce our rights.
• In case of business transfers, if Wine Tours in Style undergoes a merger, acquisition, or sale of assets.

We ensure that all third parties handle your data securely and in compliance with applicable laws.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request the deletion of your data (“Right to be Forgotten”).
• Restriction: Request to limit how we use your data.
• Objection: Opt out of certain data processing activities (e.g., direct marketing).
• Portability: Request your data in a portable format.
• Withdraw consent: Where we rely on your consent, you can withdraw it at any time, without affecting processing carried out before.
• Complaint: You have the right to lodge a complaint with a data protection authority. In the UK, this is the Information Commissioner’s Office (ico.org.uk). If you are in the EEA or Switzerland, you can contact your local authority.

To exercise any of these rights, please contact us at privacy@winetoursinstyle.com.

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration.

• Secure payment processing: We do not store full credit card details; transactions are securely handled by our payment processors.
• Data encryption: Sensitive information is encrypted during transmission.
• Access controls: Only authorized personnel can access personal data.

Retention Periods

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes:

• Booking & transaction data: Retained for 5 years after your last booking (for tax and compliance purposes).
• Marketing data: Retained for 3 years after your last interaction (unless you opt out).
• Communication records: Retained for 2 years for customer service and support.

Wine Tours in Style operates in multiple countries. Depending on your location and your journey, your data may be transferred to and processed in Argentina, Uruguay, Switzerland, the United Kingdom, the United States of America and other necessary locations.

For residents of the EEA, the UK and Switzerland, we ensure that any transfers comply with applicable data protection law through Standard Contractual Clauses (SCCs) or other legally accepted mechanisms.

We use essential cookies to make our website work, and, only with your consent, analytics cookies to understand how visitors use our site. You can accept or reject non-essential cookies when you first visit, and change your choice at any time by clicking “Cookie Settings” at the bottom of any page. For full details, see our Cookie Policy.

Wine Tours in Style is a brand of Infinite Senses Ltd, a company registered in the United Kingdom.

• Company registration number: 16286174
• Registered office: 86-90 Paul Street, London, EC2A 4NE
• Privacy-related inquiries: privacy@winetoursinstyle.com

For any questions or concerns about this Privacy Policy, you can contact us at:

Email: privacy@winetoursinstyle.com
Website: winetoursinstyle.com